What is the order process?
The order process is very simple. Choose a book from the StoryMe or RhyMe collections. View the description and note the exact personalisation inputs, which we will require from you. Place the order and complete the payment by contacting us for account details. You will receive an order confirmation email. Send your photos, messages and wishes, so that we can start producing your custom book!
Can I see a preview while the book is being produced?
Yes, you can! A week after you send your inputs, we will send you 5 sample pages from the book.
What if I do not like the preview sample?
We take pride in our work and do our best to produce a quality product. Your satisfaction and your child’s joy is our pride. We will take your feedback and send you another set of sample pages. However, if you are still not satisfied, you can cancel your order. Please read the FAQ section on cancellations.
How long will it take to receive the order?
The processing time taken to produce the book would be roughly 14 days from the time we receive the personalisation inputs. This is provided we receive your approval of the sample and any other required inputs promptly.
For shipping time, please read the FAQ section on shipping.
The number of books in your product collections are very few in number. Why?
The concept of TheMeStory books is very unique and one-of- a-kind in India and most of abroad. The time, effort and dedication taken to produce a book is high. We want to follow a lean process, wherein we create and offer books based on your feedback! We would like to know what types of books you would like for your child. We would be happy to add more books to our collections based on your inputs. Please provide your feedback by writing to firstname.lastname@example.org
Your prices seem high for a book. Why?
Considering the personalised gifting industry, our prices are comparatively very reasonable.
A high amount of time, effort, dedication and passion goes into producing TheMeStory book. Consider it not just a book, but a small treasure for your children. They will adore it forever. As they grow up, they will cherish it all the more and understand the value of your heartfelt thoughts and messages. We hope you see the unique worth of our books!
What are the payment methods accepted by you?
We accept only Bank transfers. Please contact us for account details.
Do you offer Cash on delivery option?
No, unfortunately, we do not offer Cash on delivery.
What are your shipping rates?
We ship free within India. For international orders, please contact us.
How long will it take to receive my order?
The time taken for the order to reach you, consists of the Processing time and the Shipping time. Processing time: This would be the time taken by us to create and customise the book for you. You can look at How it works to know our processing time and procedure. It would roughly take 14 days provided we receive all required inputs from you in time. Shipping time: This would be the time taken by the courier companies to deliver your order. Shipping time varies depending on where your order will be shipped. For most cities, it would be 3-5 days via BlueDart. If BlueDart does not cover your location, then your order would be shipped via India Post which takes around 7 days.
Will you provide a tracking number?
Yes, we will provide you with the tracking information as soon as we receive it.
What is your return policy?
In case you wish to cancel the order please inform us within 24 hours of purchase, stating the order number and the reason for cancellation. We shall then cancel the order and refund the entire amount.
Once we have processed your order, we regret to say, we will not be able to completely refund the amount. However a partial refund or a replacement is possible under the following conditions:
If the product has been damaged in transit or if it contains errors, we will send you a replacement. Please contact us at cs@TheMeStory.in and provide the reason for return, then ship it to us within 10 days. We will refund your shipping charges and replace your product.
During our processing phase, if you reject the proof and would like a refund, please provide your reason. We will try to work with your inputs and fix it. If you are still unhappy, you can request a refund; however, only 75% of the purchase price will be refunded at this point. Cancellation of orders after the proof has been accepted by you, is not possible.